運送政策
Shipping Policy
Last Updated: July 2026
Thank you for shopping with WithinReachNutri, operated by Within Reach Nutrition Limited. We are committed to delivering your order safely and efficiently.
Shipping Destinations
We currently ship exclusively within the following countries:
- 🇳🇿 New Zealand
- 🇦🇺 Australia
At this time, we do not offer shipping to other international destinations through our official website.
Customers located in Mainland China and Hong Kong SAR are welcome to purchase our products through our official Tmall Global Flagship Store.
Order Processing
Orders are processed during normal business days:
Monday – Friday
(Excluding New Zealand public holidays.)
Orders are typically processed within:
1–2 business days
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
New Zealand
Standard Shipping
Estimated delivery:
3–5 business days
Australia
Standard Shipping
Estimated delivery:
5–8 business days
Delivery times are estimates only and may vary depending on your location and courier services.
Shipping Rates
Shipping charges are calculated during checkout.
Our current standard shipping rates are:
New Zealand
Standard Shipping
NZ$10.00
FREE Shipping on orders over NZ$110
Australia
Standard Shipping
NZ$20.00
FREE Shipping on orders over NZ$150
Shipping promotions may be offered from time to time and will be clearly displayed on our Website.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
You can monitor your shipment using the courier's tracking service.
If you have not received tracking information within 2 business days after placing your order, please contact us.
Delivery Delays
While we work with reliable courier partners, delivery times cannot be guaranteed.
Delays may occur due to:
- Severe weather
- Public holidays
- Customs inspections
- High shipping volumes
- Courier operational delays
- Events beyond our reasonable control
Within Reach Nutrition Limited is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at the time of placing an order.
If an incorrect address is provided:
- Additional shipping charges may apply.
- Delivery delays may occur.
- Returned parcels may incur re-shipping fees.
Please contact us immediately if you notice an error after placing your order.
Failed Deliveries
If a parcel is returned to us because:
- the address is incorrect;
- delivery was refused;
- the parcel was unclaimed;
we will contact you to arrange re-delivery.
Additional shipping charges may apply.
Lost or Damaged Shipments
If your parcel is lost or arrives damaged:
Please contact us within 7 days of receiving (or expected receiving) your order.
Email:
Please include:
- Order Number
- Description of the issue
- Photographs (if applicable)
We will investigate the matter with the shipping carrier and work to provide an appropriate resolution.
Customs and Import Charges
As our Website currently ships only within New Zealand and Australia, customers are generally not expected to incur additional customs duties.
Should any government charges become applicable under local regulations, customers remain responsible for those charges.
Order Changes and Cancellations
Orders may only be changed or cancelled before they have been processed for dispatch.
Once an order has been shipped, changes and cancellations are no longer possible.
Please contact us as soon as possible if you need assistance.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Within Reach Nutrition Limited
Trading Name:
WithinReachNutri
Email:
Website:
https://withinreachnutri.co.nz
Business Address:
28 Constellation Drive
Rosedale
Auckland 0632
New Zealand